Terms of Service | Tagora Tech

These Terms of Service ("Terms") govern use of the Tagoraa platform, operated by Tagora Tech ("we," "us," "our"). By using Tagoraa — as a law firm, lawyer, administrator, or website visitor interacting with the chat widget — you agree to these Terms.

1. What Tagoraa Is

Tagoraa is an AI-assisted intake and scheduling tool for law firms. It collects contact details and scheduling preferences from prospective clients through a chat widget, matches them to a lawyer, and manages consultation booking, reminders, and follow-up emails once a human lawyer approves the request.

Tagoraa does not provide legal advice. The intake assistant is strictly limited to administrative scheduling and contact collection. It never evaluates the merits of a legal matter, never gives legal opinions, and never accepts or rejects a prospective client on a firm's behalf — every booking requires explicit approval from a human lawyer at the firm.

2. Law Firm & Lawyer Accounts

Firms and lawyers are responsible for the accuracy of the profile information they provide (contact details, practice areas, fees, availability).
Admin credentials must be kept confidential; the firm is responsible for activity under its account.
Connecting a Google Calendar or Gmail account is optional and can be disconnected at any time from the admin panel.
Firms are solely responsible for reviewing and approving or declining every consultation request routed to them.

3. Acceptable Use

You agree not to:

Use the chat widget to submit false, fraudulent, or abusive content
Attempt to bypass rate limits, security controls, or domain restrictions
Use the platform to collect sensitive case information beyond what the intake flow requests
Reverse engineer, resell, or white-label the platform without a separate written agreement

4. Prospective Client Interactions

If safety-related language (e.g., indicating a crisis or emergency) is detected during intake, the assistant will direct the person to emergency services or the firm's after-hours contact instead of continuing standard intake. This is a safety fallback, not a substitute for calling emergency services directly when needed.

5. Fees & Consultation Terms

Consultation fees, retainer terms, and the decision to accept or decline any given prospective client are set entirely by the law firm — Tagoraa only facilitates scheduling and communication.

6. Disclaimers & Limitation of Liability

Tagoraa is provided "as is" without warranties of any kind. We do not guarantee uninterrupted availability, error-free operation, or that calendar/email integrations will always sync instantly. To the maximum extent permitted by law, Tagora Tech is not liable for indirect, incidental, or consequential damages arising from use of the platform, including missed appointments or delayed notifications caused by third-party services (e.g., Google Calendar, Gmail) being unavailable.

7. Termination

We may suspend or terminate access to the platform for accounts that violate these Terms. A firm may stop using the service at any time; disconnecting integrations and requesting data deletion is available on request (see our Privacy Policy).

8. Changes to These Terms

We may update these Terms from time to time. Continued use of Tagoraa after changes take effect constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by applicable law in the jurisdiction where Tagora Tech operates, without regard to conflict-of-law principles.

10. Contact Us

Questions about these Terms can be sent to contact@tagoratech.com.